Fees, Billing and Payment
FAQs and policies on payment process and issues, invoicing and receipts, individual and institutional memberships.
Fees
- Which JMIR journals are currently free to publish in?
- APF Support for Corresponding Authors affiliated with the Digital Medicine Society
- Extended Copyediting Service
- Gibt es einen speziellen Preisnachlass fuer DFG-gefoerderte JMIR Autoren? (are there any discounts available for JMIR authors funded by the German Research Foundation?)
- What is the Manuscript Reinstatement Fee?
- What are your fees for "additional editorial/production work" and when are they applied?
Payment
- I am finding a fast-track bill in my invoices folder - how come, I did not order fast-track?
- We have sent you a purchasing order, why is my paper not marked as paid or forwarded to copyediting/production?
- How do I modify an invoice?
- What is your routing number?
- The charge on our credit card statement is different from what is in your invoice/receipt - why?
- Why has a 7% handling fee been added to my invoice and how can I get rid of it when I pay by credit card?
Tax, Tax Forms, Procurement Information
- Comunicazione Conto Dedicato (eng)
- Are you in SAM?
- I am an Irish customer and require an Irish Tax Clearance Certificate to pay my invoices
- What is your DUNS number?
- Can you please fill in our Vendor Form?
- GST/HST number
Credits and Karma Points
- How do I redeem my Karma Credits?
- Can Karma Credits from different authors be combined to pay for a manuscript submission or article processing fee?
- [outdated] How do I redeem my Karma Credits?
- I reviewed an article but I don't see the karma points in my karma statement?
- Karma Credits - What are they and how to collect them?
- How do prepaid credits work?
Membership
- APF Support for Corresponding Authors from the University of California
- When can I process an article under an institutional membership so that the APF can be waived?
- I am affiliated with an institution/department which is an institutional member. How do I indicate this and how do I request an APF fee waiver when I submit?
- My institution is an institutional JMIR member. Do I still have to pay the submission fee?
- How to cancel a subscription (recurring payment) on Paypal
- How can I find out if my organization is already a JMIR institutional member?