PayPal Recurring Payments
PayPal defines a subscription as a recurring payment.
Memberships paid through PayPal are automatically renewed each year unless the subscription is canceled or the funding source (eg credit card) that PayPal has on file expires.
Cancel a Subscription
In order to cancel the subscription, you must cancel it on the PayPal website. Please do not contact JMIR to cancel your recurring payment. Only PayPal can cancel a recurring payment.
To cancel your PayPal recurring payment, login with PayPal and follow PayPal's instructions on how to cancel a subscription.
In short, you need to find the preapproved payments menu or the transaction where you set up the subscription (or the last transaction sending funds to JMIR) and select cancel.
Canceling a subscription will also cancel any future automatic payments.
Cancelation and Membership Status
Cancelation will not affect the current membership for the already paid 12-month term.
Non-PayPal membership payments made through other means (beanstream, cheque etc.) will NOT be renewed automatically. They will need to be renewed manually.
To manually renew these non-PayPal membership payments, make a payment through your user homepage, selecting renew membership.
Credit Card Information
JMIR Publications does not hold or have access to any credit card information. This information is entirely handled by the external payment processors like PayPal or Worldline.
PayPal "pushes" a payment to us and we renew the subscription/membership.
Membership Fee Refund
We are unable to refund portions of the membership fee for "unused" months within the current term.
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