Articles in this section

• We have sent you a purchasing order, why is my paper not marked as paid or forwarded to copyediting/production?
• How do I modify an invoice?
• What is your routing number?
• The charge on our credit card statement is different from what is in your invoice/receipt - why?
• Why has a 7% handling fee been added to my invoice and how can I get rid of it when I pay by credit card?
• How to purchase a single article PDF?
• Can someone else than the author pay an invoice?
• How do I add an internal purchase order number (PO) or internal account number or order number or our VAT number to my invoice?
• What is your handling fee for wire and cheque payments and what is it for?
• I received a notice from PayPal that my credit card for JMIR failed - how do I update my credit card info?