The Knowledge Base and Help Center is designed to provide a complete self-service support option for the JMIR community — our readers, authors, reviewers, editors, and staff.
The Knowledge Base is here to answer your questions about every aspect of your experience with us — e.g., the submission, review and publication process, our journals, guidelines, and policies, etc. If you can't find the answer you're looking for, we invite you to write to our support team at support@jmir.org.
Internal documents for JMIR staff and editors are available in the following password-protected sections of the KB:
- JMIR Internal - Knowledge Base for JMIR staff only
- For JMIR editors/editorial board members/guest editors only
- For JMIR copyeditors only
- For JMIR developers only
If you are a member of one of these special user groups (for example, a section editor) in need of access, please create a Zendesk account (sign-in link on the upper right of this screen) and then send a support request to support@jmir.org.