How to report a bug?

If you are experiencing an issue in the system, please use the new "Report a Bug/Feedback" button. Using this button will allow you to capture a screenshot and edit it and submit to our engineering team right from the site. 

To report a bug we have added a new feature, simply click on the button "Report a Bug/Feedback" on the right side of the window:

When you click on the button, you will see 3 options:

1) Draw on the Screen (This tool is to report a bug)

 If you click on the 1st option, you will a toolbox on the top of your screen which you can use to file a bug:

You have the following options to use from the toolbox:

Box tool & Pin comment - Highlight a specific area of the page and comment on that area. The comment can be removed and simply left with the box outline.

Blackout - Blackout any sensitive information on the screen.

Pen - Draw anything you like! Circle, point, works great with touch screen and pen.

Line - Underline, strike through, draw a straight line.

Line with an arrow - Point to something and comment

Pin comment - Drop a pin and comment.

All drawing tools have color options, simply hover the color dot and select another color. To use the tools, click them followed by clicking and dragging on the page in the desired location.

Once you’ve finished marking and commenting on the screen, click the green tick to save the screenshot.

After clicking the green tick, you will be prompted to add your name, email and any comments to submit a bug along with the screenshots. You can also have additional attachments up to 2MB.

Once you report the bug, it automatically files a ticket for the bug and notifies our technical staff.

2) General Feedback (This is to give feedback based on rating)

This will take you to a message page where you can send feedback to the technical team.

3) If a screenshot is not needed: Contact Us 

You can file a support ticket with support@jmir.org