[outdated] How do I redeem my Karma Credits?

The new process to redeem karma credits - in effect since May 2017 - is described here: https://jmir.zendesk.com/hc/en-us/articles/115000200912 

If this fails, please send an email to tech-support@jmir.org stating how many Karma Credits you would like to redeem, and for what purpose (e.g. apply to the Article Processing Fee). Your request will be processed by a tech support agent shortly after.

*WARNING*: Requests to redeem karma must be made prior to making payment to the item you wish to apply the karma to (eg: Submission fee, Article Processing Fee, etc.). If you request karma please wait for a JMIR tech to respond with a message before making payment.

See also: 

• Karma Credits - What are they and how to collect them?
• Can Karma Credits from different authors be combined to pay for a manuscript submission or article processing fee?
• I reviewed an article but I don't see the karma points in my karma statement?