You're looking at the new JMIR Help Center, aka the Knowledge Base (KB)!
The Help Center is designed to provide a complete self-service support option for JMIR users, i.e., our readers, authors, reviewers, and editors.
The Help Center is made up of two parts: a KB and a Community. JMIR users can search for KB articles for information on the submission and publication process, or search the Community and ask fellow users questions. If JMIR users can't find an answer from either the KB or the user community, they can submit a support request (file a ticket) at firstname.lastname@example.org.
For more information, please see Help Center guide for end-users.
The KB is a valuable resource available to all our authors and hosts a wide range of articles to assist authors with the publication processes.
Internal documents for JMIR staff and editors are available in the following password-protected sections of the KB:
- JMIR Internal - Knowledge Base for JMIR staff only
- For JMIR editors/editorial board members/guest editors only
- For JMIR copyeditors only
- For JMIR developers only
These internal documents remain available on our JMIR Wiki and are accessible for JMIR staff/editors only.
If you are a member of these special user groups (for example, a section editor), please create a Zendesk account (sign-in link on the upper right of this screen) and then send a support request to email@example.com.